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French Speaking Customer Service for Education & E-Learning industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Technical Support, Communication Skills, Problem-Solving, CRM Systems, E-Learning Technologies, Account Management

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology and are eager to help students and educators navigate e-learning platforms. As a customer service representative, you will assist users in French, ensuring they have a seamless and enriching experience with our educational services. Key Responsibilities Handle customer inquiries related to educational programs, e-learning platforms, and resources via phone, email, and chat in French. Assist students and educators with account management, technical support, and platform navigation. Provide accurate information regarding course offerings, enrollment processes, and features available on the e-learning platform. Resolve customer complaints and technical issues promptly to ensure user satisfaction. Maintain accurate records of customer interactions and feedback in the CRM system. Collaborate with instructional teams to enhance service delivery and improve customer experiences. Stay informed about industry trends and updates in e-learning to provide relevant assistance to users. Fluency in French (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably in the education or e-learning sector. Strong communication skills and a passion for supporting learners and educators. Excellent problem-solving abilities and a proactive approach to customer service. Ability to handle multiple inquiries and prioritize effectively in a fast-paced environment. Proficiency in using CRM systems and familiarity with e-learning technologies. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Handle customer inquiries related to educational programs and assist users in French. Resolve customer complaints and maintain accurate records of interactions.