French Speaking Customer Service for FinTech Company - Work In Greece at Mercier Consultancy MD

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, French Language, Technical Support, Problem Solving, Communication Skills, CRM Software, Financial Services, FinTech, Account Management, Online Banking, Customer Satisfaction, Adaptability, Multi-tasking, Industry Trends, Product Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is pleased to offer an exciting opportunity for French Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals with a passion for finance and technology, who are dedicated to delivering exceptional customer support. In this position, you will assist clients in navigating their inquiries related to financial services and products, providing support in French. Key Responsibilities Handle customer inquiries regarding FinTech products, applications, and services via phone, email, and chat in French. Provide clear and accurate information on product features, pricing, and account management. Assist customers with technical issues related to online banking and financial transactions. Resolve customer complaints and inquiries swiftly to ensure high satisfaction levels. Maintain comprehensive records of customer interactions in the CRM system. Collaborate with internal teams, including technical support and product development, to enhance service quality. Stay informed about industry trends and the company’s offerings to best serve customers. Fluency in French (both written and spoken) is essential; proficiency in English is advantageous. Experience in customer service, preferably within the FinTech or financial services sector. Strong communication skills and the ability to explain complex concepts in simple terms. Excellent problem-solving abilities with a focus on customer-centric solutions. Ability to manage multiple inquiries effectively in a fast-paced environment. Familiarity with CRM software and online banking technologies is preferred. Willingness to adapt to a dynamic work environment and work flexible hours, including weekends if necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves handling customer inquiries related to FinTech products and services in French, providing support via phone, email, and chat. Additionally, the representative will assist with technical issues and collaborate with internal teams to enhance service quality.