French Speaking Customer Service for Food Delivery Platform - Work In Greec at Mercier Consultancy MD

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, CRM Tools, Office Software, Food Delivery Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a dynamic food delivery platform in Greece. This position is perfect for individuals who are passionate about food delivery services and providing exceptional customer support. As a customer service representative, you will assist clients in navigating their orders and inquiries while effectively communicating in French. Key Responsibilities Manage customer inquiries regarding orders, delivery issues, and account-related questions via phone, email, and chat in French. Provide detailed information on menu options, delivery times, and payment issues. Assist customers in placing orders and resolving any issues that may arise during the ordering process. Handle customer complaints professionally and ensure high levels of customer satisfaction. Accurately document all customer interactions and feedback in the CRM system. Collaborate with delivery teams and other departments to improve service efficiency and customer experience. Stay informed about the latest promotions, menus, and food delivery trends to provide effective support. Fluency in French (both written and spoken) is essential; proficiency in English and/or Greek is a plus. Previous experience in customer service, particularly in the food delivery or hospitality sector, is preferred. Excellent communication and interpersonal skills with a strong focus on customer satisfaction. Strong problem-solving abilities and the capacity to manage multiple tasks in a fast-paced environment. Familiarity with customer relationship management (CRM) tools and general office software. Willingness to work flexible hours, including evenings and weekends, as needed. Possession of a positive attitude and a passion for delivering great service. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer service representatives will manage inquiries related to orders and delivery issues while providing support in French. They will also document interactions and collaborate with other departments to enhance customer experience.