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French Speaking Customer Service for Healthcare industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Problem-Solving, Compassionate Approach, Healthcare Knowledge, CRM Systems, Claims Processing, Account Management, Appointment Scheduling, Multi-Tasking, Flexible Availability

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the healthcare industry. This position is ideal for individuals who are passionate about healthcare and dedicated to providing exceptional support to clients. As a representative, you will assist customers with their healthcare inquiries in French, contributing to a positive and supportive experience. Key Responsibilities Manage customer inquiries related to healthcare services, insurance, and medical products via phone, email, and chat in French. Provide comprehensive information regarding services, appointment scheduling, and eligibility requirements. Assist customers with claims processing, account management, and resolving any issues that arise. Document all interactions accurately in the CRM system to ensure continuity of care. Work collaboratively with healthcare professionals and internal teams to address customer needs effectively. Stay informed about healthcare regulations, policies, and industry trends to provide accurate and helpful assistance. Fluency in French (both written and spoken) is essential; knowledge of English is a plus. Experience in customer service, preferably within the healthcare industry. Strong communication skills and a compassionate customer-focused approach. Excellent problem-solving abilities and the capability to handle sensitive inquiries. Aptitude for managing multiple tasks and prioritizing effectively in a fast-paced environment. Familiarity with healthcare-related software and CRM systems is desirable. Availability to work flexible hours, including evenings and weekends as needed. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to healthcare services and assist customers with claims processing. Document all interactions accurately and work collaboratively with healthcare professionals to address customer needs effectively.