French Speaking Customer Service for Hospitality & Tourism industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving, Attention To Detail, CRM Software Proficiency, Travel Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a passion for travel and a commitment to providing outstanding customer service, this position is perfect for you. In this role, you will assist clients with their inquiries related to travel accommodations, bookings, and tourism services across various platforms, all while providing excellent service in French. Key Responsibilities Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in French. Provide detailed information on available services, promotions, and travel guidelines to enhance customer experiences. Assist customers with reservation changes, cancellations, and special requests, ensuring all needs are met. Resolve any customer complaints promptly and courteously, maintaining high levels of customer satisfaction. Document customer interactions accurately in the CRM system for future reference. Collaborate with hospitality partners and tourism boards to ensure seamless service delivery for customers. Stay informed about travel trends, destinations, and industry best practices to provide relevant information to customers. Fluency in French (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the hospitality or tourism sector. Excellent communication and interpersonal skills, showcasing a friendly and approachable demeanor. Strong problem-solving abilities and attention to detail. Ability to manage multiple inquiries effectively in a fast-paced environment. Proficiency in using customer service software and CRM applications. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to travel accommodations and bookings while providing excellent service in French. Resolve customer complaints and document interactions accurately in the CRM system.