French Speaking Customer Service for HR & Payroll Software Provider in Gree at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Fluency, Customer Support, Phone Support, Email Support, Chat Support, HR Software, Payroll Software, Troubleshooting, Issue Resolution, CRM Systems, Proactive Problem-Solving, Organizational Skills, Detail-Oriented

Industry

Holding Companies

Description

Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative for our Client, a leading HR & Payroll Software Provider based in Greece. In this pivotal role, you will provide top-notch support to our French-speaking clients, assisting them with inquiries related to HR and payroll software solutions. Your fluency in French will be essential as you help customers navigate the software, address technical issues, and ensure they have a seamless experience with our products. You will play a vital role in enhancing customer satisfaction and driving the success of our client’s software offerings. Responsibilities Provide exceptional customer support in French through phone, email, and chat regarding HR and payroll software inquiries Assist clients with software setup, troubleshooting, and feature utilization Resolve customer issues and inquiries promptly and professionally Document all customer interactions accurately within our CRM system Collaborate with technical teams to address complex inquiries and support customer needs Gather customer feedback to improve service quality and software functionality Stay updated on industry trends and software developments in HR and payroll Fluency in French and English, with outstanding communication skills Strong customer service orientation and a proactive approach to problem-solving Experience in customer support, ideally in software or HR services, is preferred Able to effectively manage multiple inquiries in a fast-paced environment Detail-oriented with excellent organizational skills Interest in HR and payroll solutions, eager to help clients succeed Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide exceptional customer support in French via phone, email, and chat concerning HR and payroll software inquiries, assisting clients with setup, troubleshooting, and feature utilization. They must also resolve issues promptly, document interactions in the CRM, and collaborate with technical teams for complex cases.