French Speaking Customer Service for Logistics & Courier Company at Mercier Consultancy

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Fluency, Customer Service, Logistics, Courier Services, Communication Skills, Problem-Solving, CRM System, Tracking Shipments, Issue Resolution, Organizational Abilities, Detail-Oriented

Industry

Holding Companies

Description

Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative to join our Client's Logistics & Courier Company. In this pivotal role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries related to shipping, delivery tracking, and logistics services. Your fluency in French will be essential as you communicate effectively with clients, helping them navigate shipping options, resolve issues, and ensure a smooth logistics experience. You will play a key role in enhancing customer satisfaction and building strong relationships with our clients. Responsibilities Provide outstanding customer service in French through phone, email, and chat regarding logistics and courier inquiries Assist customers with tracking shipments, managing delivery requests, and answering questions about logistics services Resolve customer issues and complaints professionally and efficiently Accurately document customer interactions in our CRM system Collaborate with logistics teams to ensure timely and effective solutions for customers Gather insight and feedback from customers to improve our service offerings Stay informed about shipping and logistics industry trends and updates Fluency in French and English, with excellent communication skills Strong customer service orientation with a proactive approach to problem-solving Previous experience in customer service, particularly in logistics or courier services, is preferred Able to manage multiple inquiries and provide timely solutions Detail-oriented with strong organizational abilities Genuine interest in logistics and helping customers efficiently navigate their shipping needs Familiarity with customer support software and CRM systems is advantageous Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide outstanding customer service in French via phone, email, and chat regarding logistics and courier inquiries, assisting customers with tracking shipments and resolving issues. Key duties include accurately documenting interactions in the CRM and collaborating with logistics teams to ensure effective solutions.