French Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Problem-Solving, CRM Systems, Digital Media Services, Account Management, Service Delivery, Customer Support, Industry Trends, Customer Experience, Fast-Paced Environment, Positive Attitude, Subscription Management, Service Issues, New Releases

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media and entertainment and are eager to assist customers in navigating their services. As a customer service representative, you will engage with clients in French, providing exceptional support and ensuring a memorable experience. Key Responsibilities Respond to customer inquiries regarding media services, subscriptions, and entertainment options via phone, email, and chat in French. Assist customers with account management, including modifications to subscriptions and addressing service issues. Provide detailed information about new releases, services, promotions, and features available in the media and entertainment sector. Efficiently resolve customer complaints to ensure complete satisfaction. Document customer interactions meticulously for future reference and follow-up. Collaborate with internal teams to improve service delivery and fulfill customer needs. Keep abreast of the latest industry trends and company offerings to provide up-to-date information to customers. Fluency in French (both written and spoken) is essential; knowledge of English is a plus. Previous experience in customer service, preferably in the media or entertainment industry. Strong communication skills and a passion for delivering excellent customer experiences. Ability to manage multiple customer inquiries effectively in a fast-paced environment. Demonstrated problem-solving abilities and a positive, customer-focused attitude. Proficiency with CRM systems and a good understanding of digital media services. Willingness to work flexible hours, including evenings and weekends, as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The customer service representative will respond to customer inquiries regarding media services and assist with account management. They will also provide information about new releases and resolve customer complaints to ensure satisfaction.