French Speaking Customer Service for Mobility Services Company in Greece at Mercier Consultancy

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, English, Customer Service, Phone Support, Email Support, Chat Support, Problem Solving, Time Management, Organization, CRM Systems

Industry

Holding Companies

Description

Mercier Consultancy is thrilled to offer a fantastic opportunity for a French Speaking Customer Service Representative for our Client, a leading Mobility Services Company in Greece. In this pivotal role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries related to mobility services and solutions. Your fluency in French will be essential in delivering clear and effective assistance as you guide clients through service details, booking processes, and any challenges they may encounter. Your contribution will ensure a seamless customer experience and promote our commitment to enhancing mobility for all. Responsibilities Provide outstanding customer service in French via phone, email, and chat regarding mobility services Assist customers with bookings, service details, and general inquiries Resolve customer concerns and complaints promptly and professionally Document all customer interactions accurately in our CRM system Collaborate with internal teams to ensure seamless service delivery Gather customer feedback to drive improvements in our services Stay informed about the latest trends and offerings in the mobility sector Fluency in French and English, with excellent verbal and written communication skills Strong customer service orientation and a problem-solving mindset Experience in customer service, particularly in mobility, travel, or related fields, is preferred Able to handle multiple inquiries and manage time effectively Detail-oriented with excellent organizational abilities Passion for mobility services and helping customers overcome challenges Familiarity with customer support software and CRM systems is advantageous Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide outstanding customer service in French via multiple channels regarding mobility services, assisting customers with bookings, service details, and general inquiries. Key duties also involve promptly resolving concerns, accurately documenting interactions in the CRM, and collaborating with internal teams for seamless service delivery.