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French Speaking Customer Service for Renewable Energy industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Interpersonal Skills, Problem-Solving Skills, Customer-Focused Attitude, Account Management, Technical Collaboration, Energy Efficiency Knowledge, CRM Systems Familiarity, Dynamic Environment Management

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a rewarding opportunity for French Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and eager to provide exceptional service, this role is for you. You'll be engaging with customers to help them understand renewable energy solutions while ensuring a seamless experience in French. Key Responsibilities Manage customer inquiries regarding renewable energy products, services, and initiatives via phone, email, and chat in French. Educate customers on energy efficiency programs, benefits of renewable energy options, and how to make informed choices. Assist customers with account management, service inquiries, and troubleshooting any issues. Document all customer interactions accurately per regulatory compliance in our CRM system. Collaborate with technical teams to resolve issues and enhance the overall customer experience. Stay informed on industry trends and company offerings to provide accurate and helpful information to customers. Fluency in French (both written and spoken) is required; knowledge of English is advantageous. Experience in customer service, preferably within the renewable energy sector. Strong communication and interpersonal skills, with a friendly demeanor. Proactive problem-solving skills and a customer-focused attitude. Aptitude for managing multiple customer inquiries efficiently in a dynamic environment. Familiarity with customer relationship management (CRM) systems and general computer applications. Willingness to work flexible hours, including evenings and weekends, as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries regarding renewable energy products and educate customers on energy efficiency programs. Collaborate with technical teams to resolve issues and document customer interactions accurately.