French Speaking Customer Service for Social Media industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Problem-Solving Skills, CRM Systems, Technology Knowledge, Social Media Knowledge, Account Setup Assistance, Troubleshooting, User Support, Best Practices Guidance, Complaint Resolution, Documentation Skills, Collaboration, Dynamic Environment Adaptability, Proactive Approach

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Social Media industry. If you're passionate about technology and social media, this role is tailored for you. You will engage directly with users to address their inquiries, provide support, and enhance their overall experience with our social media services, all while communicating effectively in French. Key Responsibilities Respond to customer inquiries related to social media platforms, accounts, and features via phone, email, and chat in French. Assist users with account setups, troubleshooting access issues, and navigating platform features. Provide guidance on best practices, community guidelines, and support queries. Resolve user complaints and escalate issues as necessary to ensure high levels of satisfaction. Document all customer interactions accurately in the CRM system for continuity and reference. Collaborate with internal teams to ensure seamless service delivery and address user concerns effectively. Stay informed about the latest trends in social media to provide relevant and up-to-date information to users. Fluency in French (both written and spoken) is essential; knowledge of English is a plus. Prior experience in customer service, ideally within the social media or technology sector. Excellent communication skills and a strong commitment to customer satisfaction. Ability to handle multiple inquiries efficiently and work in a dynamic environment. Strong problem-solving skills and a proactive approach to user support. Familiarity with CRM systems and basic computer applications is required. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Engage directly with users to address inquiries and provide support related to social media services. Document customer interactions and collaborate with internal teams to enhance user experience.