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French Speaking Customer Service for Software Company in Greece at Mercier Consultancy MD

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Technical Support, Communication Skills, Interpersonal Skills, Troubleshooting, Software Knowledge, CRM Proficiency

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to announce a recruitment opportunity for French Speaking Customer Service Representatives for a leading software company based in Greece. This role is ideal for individuals who are enthusiastic about technology and software solutions while providing exceptional customer support. As a customer service representative, you will communicate with clients in French, assisting them with their inquiries and ensuring a seamless experience with the software products. Key Responsibilities Address customer inquiries related to software products, features, and troubleshooting via phone, email, and live chat in French. Guide customers through software installations, configurations, and functionalities. Resolve technical issues and provide solutions to enhance user experience. Document all customer interactions accurately in the CRM system for effective follow-up. Collaborate with technical support and product teams to address customer concerns effectively. Stay informed about software updates, company offerings, and industry trends to provide relevant assistance to customers. Fluency in French (both written and spoken) is essential; knowledge of English and/or Greek is advantageous. Prior experience in customer service, particularly in the software or technology industry, is a plus. Strong communication and interpersonal skills, with a customer-focused approach. Ability to troubleshoot issues and provide clear solutions to customers. Comfortable working in a fast-paced environment and managing multiple inquiries simultaneously. Proficient in using customer service software and basic computer applications. Willingness to work flexible hours, including evenings and weekends as required. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

The role involves addressing customer inquiries related to software products and guiding customers through installations and troubleshooting. You will also document interactions and collaborate with technical teams to resolve issues.