French Speaking Customer Service for Subscription-Based Services at Mercier Consultancy

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Fluency In English, Customer Service, Communication Skills, Interpersonal Skills, Account Management, Billing Inquiries, Issue Resolution, Crm Systems, Organizational Skills, Problem-Solving, Time Management

Industry

Holding Companies

Description

Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team. In this essential role, you will provide exceptional support to our French-speaking customers, assisting them with inquiries and issues related to our subscription services. Your fluency in French will be critical as you guide clients through the sign-up process, assist with account management, and handle any questions or challenges they may encounter while using our services. By delivering high-quality customer care, you will contribute significantly to customer satisfaction and retention. Responsibilities Deliver top-notch customer service in French via phone, email, and chat regarding subscription inquiries Assist customers with subscription sign-up, billing inquiries, and account management Resolve customer issues and complaints in a timely and professional manner Document customer interactions accurately in our CRM system Collaborate with the product and technical support teams to address customer needs Gather customer feedback to drive improvements in service offerings Stay updated on service features and promotions to help inform customers Fluency in French and English, with strong communication and interpersonal skills Customer service experience, preferably in subscription-based services or similar industries Ability to handle multiple inquiries effectively in a fast-paced environment Detail-oriented with strong organizational skills Proactive problem-solver with a focus on achieving customer satisfaction Genuine interest in subscription services and enhancing customer experiences Familiarity with customer support software and CRM systems is a plus Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will deliver top-notch customer service in French via phone, email, and chat regarding subscription inquiries, assisting customers with sign-up, billing, and account management. They must also resolve issues professionally and document interactions accurately in the CRM system.