French Speaking Customer Service for Telecommunications Company - Work In G at Mercier Consultancy MD

, , Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Problem-Solving, CRM Software, Technical Support, Account Management, Telecommunications Knowledge, Customer-Focused Mindset, Multi-Tasking, Friendly Attitude, Technology Passion

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives to join a leading Telecommunications Company in Greece. This position is perfect for individuals who not only possess strong communication skills in French but also have a passion for technology and excellent customer service. As a representative, you will assist customers in understanding their telecommunications needs and ensure a positive experience. Key Responsibilities Manage customer inquiries related to telecommunications services, products, and packages via phone, email, and live chat in French. Provide detailed information regarding service plans, pricing, billing issues, and technical support. Assist customers with account management, including changes to services and troubleshooting issues. Resolve customer complaints and inquiries promptly, ensuring satisfaction and retention. Document all customer interactions accurately in the CRM system to maintain comprehensive records. Collaborate with technical and sales teams to provide customers with complete and effective solutions. Stay updated on the latest telecommunications trends and product offerings to enhance customer interactions. Fluency in French (both written and spoken) is essential; knowledge of English is beneficial. Previous experience in customer service, preferably in the telecommunications sector. Excellent communication skills with a friendly and approachable attitude. Strong problem-solving capabilities and a customer-focused mindset. Able to manage multiple inquiries efficiently in a fast-paced environment. Proficient in using CRM software and customer service tools. Willingness to work flexible hours, including evenings and weekends if required, and the ability to relocate to Greece. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to telecommunications services and provide detailed information regarding service plans and technical support. Resolve customer complaints promptly and document all interactions in the CRM system.