French Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In French, Customer Service, Communication Skills, Problem-Solving, Multitasking, CRM Software Proficiency, Technical Support, Billing Inquiries, Account Setup, Service Modifications, Product Knowledge, Promotions, Service Availability, Customer Satisfaction, Dynamic Environment

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. As a customer service representative, you will assist clients in navigating their telecommunications needs while communicating effectively in French. Key Responsibilities Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in French. Assist customers with account setup, billing inquiries, and service modifications. Provide accurate and timely information regarding product features, promotions, and service availability. Resolve customer complaints and technical issues efficiently to ensure satisfaction. Document all customer interactions and maintain detailed records in the CRM system. Collaborate with internal teams to enhance service delivery and customer experience. Stay updated on new products, services, and industry trends to assist customers effectively. Fluency in French (both written and spoken) is essential; proficiency in English is a plus. Previous experience in customer service, particularly in the telecommunications sector, is preferred. Strong communication skills and a commitment to customer satisfaction. Excellent problem-solving abilities and the ability to work under pressure. Ability to multitask and prioritize effectively in a dynamic environment. Proficiency in using CRM software and general computer applications. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Manage customer inquiries related to telecommunications services and assist customers with account setup and billing inquiries. Resolve customer complaints and technical issues efficiently while documenting all interactions in the CRM system.