Lloyd Recruitment Services are pleased to be working with a reputable business in East Grinstead who are currently in search of a French-speaking Customer Service Advisor on a 3-month temporary contract.

ESSENTIAL SKILLS & EXPERIENCE REQUIRED:

• Good standard of education, including an English Language GCSE or equivalent
• Fluent in French, spoken and written
• High level of organisational skills
• Ability to work effectively as part of a team
• Capable of managing multiple assistance cases and prioritising effectively
• Maintain composure and focus under pressure
• Driven by a commitment to providing the highest level of customer care and service
• Excellent verbal and written communication skills
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  Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

THE ROLE:

As a French Speaking Customer Service Advisor, you will provide a practical, professional, and efficient response to requests from policy holders and coordinate assistance in line with the policy limits and company procedures.
We are seeking individuals to provide comprehensive assistance to customers reaching out to the Emergency Services department, offering appropriate help, support, and guidance for incidents covered by overseas holiday insurance.

KEY TASKS/ACCOUNTABILITIES:

• Efficiently manage all incoming and outgoing telephone calls and emails in a professional and courteous manner
• Maintain clear and complete records of each assistance case, ensuring follow-through to completion
• Escalate any service failures or potential problems to the Deputy Manager or Business Manager
• Provide advice to customers and address queries regarding claims related to overseas policies