French speaking Customer Service & Sales Advisor

at  Euro London Appointments

Basingstoke, Hampshire, England
£30k per year + +15% bonus
Permanent
Theo Chau
Job title: French speaking Customer Service & Sales Advisor
Salary: Around £30,000 + 15% annual bonus
Location: Basingstoke, Hampshire (Hybrid – a mix of Homeworking and Office-based)
Contract: Permanent
Are you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client’s team as a French speaking Customer Service & Sales Advisor.
The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers.
We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers. As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client’s existing customers. You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy.

REQUIREMENTS:

Fluent in French (both written and spoken) is essential.
Previous experience in customer service, sales support, account management, or inside sales.
Strong interpersonal and communication skills, with the ability to build rapport with customers.
Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction.
Excellent organizational skills, with the ability to multitask and prioritize effectively.

Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded.
Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns.
Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth.
Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions.
Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support.
Maintain accurate records of customer interactions and sales activities in our CRM system.