French Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Loures, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

930.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

French Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Financial Compliance, Digital Literacy, Empathy, Patience, Multitasking, Inquiry Management

Industry

Business Consulting and Services

Description

Location: On-site (Lisbon, Portugal) Sector: Digital Payment Systems & Financial Technology Support Are you eager to launch a career within the fast-growing digital economy? We are actively recruiting motivated French-Speaking Customer Consultants to join our specialized Payment Solutions department located right in the vibrant center of Lisbon. In this role, you will become a trusted advisor for users navigating their online finances. From fixing transaction errors to safeguarding account profiles, your day-to-day contributions will ensure the fintech ecosystem remains secure, dependable, and highly efficient. Your Role: Supporting Online Finances As a consultant, your responsibilities extend far beyond standard customer care. You will serve as an essential guide within the digital payment sector, helping users execute financial transfers flawlessly: Inquiry Management: Offer expert resolution to French-speaking clients regarding web-based transfers, payment portal setups, and profile configurations. Technical Diagnostics: Trouble-shoot platform software glitches and deliver step-by-step guidance on utilizing advanced financial tools. Security & Compliance: Ensure every user interaction rigidly complies with high-level protection frameworks established for sensitive financial information. Global Synergy: Leverage your English capabilities to engage in cross-border corporate meetings and collaborate with international departments. Product Optimization: Track recurring user pain points and offer actionable feedback to our software development teams to enhance the overall product. Candidate Profile & Qualifications We place the highest value on your communication talents and attitude. Prior background in finance or customer service is not a prerequisite; our thorough, fully compensated onboarding program will give you all the tools required for a successful transition. Minimum Requirements: Language Skills: Superb written and verbal expression in French, accompanied by an upper-intermediate command of English (B2 level). Adaptability: A proactive mindset and the agility to absorb new technical procedures rapidly without prior industry experience. Digital Literacy: Natural comfort operating modern software and multitasking across multiple monitors and digital programs. Soft Skills: Outstanding patience, empathy, and the ability to remain deeply supportive when addressing personal financial topics. Salary, Perks & Benefits We provide a highly dependable, transparent, and rewarding compensation framework to support an excellent lifestyle in Portugal: Base Salary: €930 gross per month, issued 14 times per year (inclusive of standard local holiday bonuses for summer and Christmas). Attendance Reward: An additional €65 monthly cash incentive for consistent punctuality and perfect attendance. Meal Allowance: €7.63 per day worked, deposited onto a dedicated food card (approximating an extra €150 net cash monthly). Career Pathing: A strong internal promotion philosophy offering structured pathways into corporate coaching, team leadership, and specialized back-office roles. Complete International Relocation Support For candidates moving to Portugal from abroad, our dedicated mobility department eliminates the stress of moving across borders: Arranged Accommodation: Move directly into a private bedroom within a shared, company-administered apartment, completely removing the stress of local property hunting. Travel & Bureaucracy: Enjoy 100% reimbursement for your flight to Lisbon alongside hands-on administrative help to secure your Portuguese residency documentation and local tax number (NIF). Working and Living in Lisbon Picture concluding your shift and being moments away from surfing at local beaches or catching a riverside sunset. Lisbon stands out as a thriving global hub for culture and technological advancement, offering a safe, historic environment and a friendly network of international expats. Your lifestyle outside of the office will be just as enriching as your professional trajectory. How to Apply If you are excited to jumpstart your career in fintech while living in beautiful Lisbon, click Apply Now and forward your current CV in English today!

Responsibilities

Provide expert support to French-speaking clients regarding digital payment transfers, portal setups, and account configurations. Collaborate with international teams and provide feedback to software developers to optimize the fintech product.