French Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Cascais, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

930.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Customer Support, Analytical Troubleshooting, Financial Compliance, Omnichannel Communication, Digital Wallet Knowledge, Payment Processing, Technical Troubleshooting, Interpersonal Skills

Industry

Business Consulting and Services

Description

Location: On-site (Main Operational Center, Lisbon, Portugal) Sector: Global Digital Payments & Financial Technology Kickstart your career path within the fast-growing financial technology sector! We are actively seeking motivated French-Speaking Customer Success Specialists to join our main operational team in Lisbon, Portugal. In this role, you will represent a world-renowned leader in online payment systems, acting as the vital connection point for clients interacting with financial platforms. This is an exceptional opportunity to establish a long-term corporate career in Fintech while experiencing the rich culture of Portugal's lively capital. Your Core Responsibilities In this position, your daily duties reach far beyond standard customer support. You will play a crucial role in leading users through the digital payment ecosystem, ensuring each transaction remains seamless and fully protected: Omnichannel Customer Care: Assist French-speaking users via phone, email, and live chat with inquiries regarding digital wallets, identity validation, and payment processing. Analytical Troubleshooting: Manage complex billing questions and technical platform glitches, delivering fast and accurate resolutions. Security & Compliance: Rigidly adhere to financial safety mandates and regulatory protocols to defend private data and verify transaction integrity. Global Collaboration: Work in tandem with an international staff, using your English language skills to communicate with internal technical specialists and corporate management. Performance Metrics: Consistently meet performance benchmarks (KPIs) to uphold premium service levels and encourage brand loyalty. Candidate Profile We prioritize a strong work ethic, reliability, and excellent interpersonal skills over direct industry experience. No background in fintech or financial services is required, as we set you up for a successful transition with a comprehensive, fully compensated training program. Minimum Requirements: Language Proficiency: Native or bilingual fluency in both written and spoken French, alongside an upper-intermediate command of English (B2 level minimum) for corporate training and internal communication. Growth Mindset: A true desire to develop your skills and build a long-term career track within the digital finance sector. Professional Dependability: A highly punctual, responsible professional who is dedicated to supporting both clients and team members. Tech Savviness: Complete comfort operating across multiple software systems and a natural agility when adopting new digital platforms. Compensation, Perks & Benefits We offer a structured, highly competitive compensation program designed to support your financial security and professional development: Base Salary: €930 gross per month, issued 14 times per year (inclusive of traditional local summer and Christmas bonus distributions). Attendance Bonus: An additional €65 gross monthly incentive to reward flawless punctuality and operational reliability. Meal Allowance: €7.63 per day worked, distributed via a dedicated corporate food voucher card. Career Advancement: Transparent internal promotion pathways to transition into Senior Specialist, Quality Assurance, or corporate leadership positions. Comprehensive Relocation Support For candidates moving to Portugal from abroad, our dedicated mobility team ensures your transition is entirely simple and stress-free: Company-Managed Housing: Move straight into a rent-free private bedroom within a fully furnished corporate apartment, entirely removing the challenge of navigating the local rental market. Travel & Admin Assistance: Receive 100% financial coverage for your flight to Lisbon alongside hands-on help from our experts to manage local bureaucracy (including securing your Portuguese tax number [NIF] and social security registration). Life in Lisbon Lisbon is widely celebrated as one of Europe's premier destinations for young professionals. Blending spectacular historic architecture, a renowned culinary scene, and immediate proximity to beautiful Atlantic coastlines, the city provides the perfect balance of career advancement and a relaxed, sun-filled lifestyle. How to Apply If you are ready to launch your fintech career in beautiful Lisbon, select Apply Now and forward your current CV written in English today!

Responsibilities

Provide omnichannel support to French-speaking users regarding digital wallets and payment processing. Ensure transaction security and compliance while collaborating with international technical teams to resolve platform glitches.