French Speaking Customer Support Representative (on-site) at Eco Plus Solutions AB

Mafra, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

930.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Customer Support, Technical Troubleshooting, Payment Processing, GDPR Compliance, Multi-Channel Communication, Issue Diagnostics, Data Security, Empathy, Multitasking, Digital Tool Adoption

Industry

Business Consulting and Services

Description

Location: On-site (Lisbon City Center) Sector: Fintech, Global Payment Systems & Premium Support Do you have exceptional communication talents and a passion for vibrant city life? We are looking for motivated French-Speaking Customer Support Consultants to join our collaborative, high-energy team situated right in the heart of Lisbon. In this role, you will elevate the traditional customer service experience. Serving as a key representative for a world-renowned payment solutions leader, you will assist corporate clients and individual consumers with digital transactions, ensuring every financial interaction is smooth, protected, and efficient. Your core objective is to turn technical inquiries and troubleshooting into seamless, stress-free interactions. Your Everyday Responsibilities Your daily workflow will focus on delivering elite service and maintaining high operational standards: Multi-Channel Care: Support French-speaking clients via telephone, live chat, and email regarding account setups, platform navigation, and payment processing. Issue Diagnostics: Investigate and rectify payment errors, billing questions, and profile security concerns with a detail-oriented, consumer-centric focus. Data Security & Compliance: Strictly adhere to international privacy mandates (such as GDPR) and anti-fraud protocols to ensure total transaction safety. Cross-Functional Communication: Act as the vital link between end-users and our technical departments, relaying feedback to drive software improvements. Dynamic Workflow Management: Multitask effectively in a lively, fast-paced setting while remaining poised, welcoming, and professional. Ideal Candidate Profile & Qualifications We prioritize your mindset, communication capacity, and analytical skills over past industry experience. A background in finance or call centers is not mandatory; our comprehensive, fully compensated onboarding program will provide all the knowledge you need to succeed. Minimum Requirements: Language Skills: Native or bilingual mastery of French (C1/C2 level), combined with professional working proficiency in English (B2 level) for training modules and corporate communications. Technical Agility: High comfort level adopting new digital tools and navigating multiple software systems simultaneously. Soft Skills: True empathy, a passion for helping others, and the resilience to stay calm during high-volume periods. Geographical Location: Currently based in Lisbon, or fully prepared to move to the Portuguese capital (independently or via our corporate mobility program). Compensation, Perks & Benefits We provide a dependable and competitive rewards package to honor your language capabilities and hard work: Base Salary: €930 gross per month, distributed 14 times per year (inclusive of standard Portuguese summer and Christmas bonuses). Attendance Reward: An additional €65 monthly bonus for outstanding punctuality and reliability. Food Benefit: €7.63 per working day, loaded tax-free onto a meal voucher card (approximating an extra €150 net monthly). Professional Development: Clear, internal promotion pathways to transition into Quality Assurance, Corporate Training, or Team Leadership. Seamless International Relocation Program Moving abroad is a major milestone, so our internal relocation specialists manage the logistical heavy lifting to provide a stress-free transition: Company-Provided Housing: Step directly into a private room within a fully furnished, premium corporate apartment, with all rent and monthly utilities completely covered by the company. Travel Reimbursement: Your flight to Lisbon will be fully refunded, and we will arrange a personal greeting and pickup straight from the airport. Bureaucratic Support: Receive dedicated assistance from local HR specialists to obtain your Portuguese tax ID (NIF), social security, and health system registration. Life in Beautiful Lisbon Lisbon seamlessly blends incredible historic architecture, a bustling social scene, and a booming technological ecosystem. Whether your days off involve surfing Atlantic waves, wandering through historic stone streets, or enjoying world-class dining along the coast, your lifestyle outside of work will be incredibly fulfilling. Ready to Apply? If you are prepared to launch your career in the financial technology sector while living in an iconic European capital, select Apply Now and upload your current CV in English today!

Responsibilities

Provide multi-channel support to French-speaking clients regarding digital transactions and payment processing. Investigate payment errors and ensure compliance with international privacy mandates and anti-fraud protocols.