French Speaking Digital Trust and Safety Analyst - Work In Sofia, Bulgaria at Mercier Consultancy Group

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Content Moderation, Trust and Safety, Analytical Thinking, Critical Thinking, Digital Risk Management, Policy Application, Written Communication, Incident Resolution, Fraud Investigation, Intellectual Property Protection

Industry

Business Consulting and Services

Description

French Speaking Digital Trust and Safety AnalystAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and forward-thinking international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a deep commitment to candidate success and employer satisfaction, we have established a strong reputation for delivering premium staffing solutions across a wide range of industries, including technology, consumer electronics, finance, and beyond. At Mercier Consultancy Group, we don't just find you a job — we build lasting careers. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a talented French Speaking Digital Trust and Safety Analyst to join a leading consumer electronics brand based on-site in Sofia, Bulgaria. This is a high-impact, French-speaking role at the intersection of cutting-edge technology and online safety, where you will be responsible for protecting the digital ecosystems of some of the most innovative consumer electronics products on the market today. If you are passionate about digital integrity, fluent in French, and ready to take your career to the next level, this French Speaking Digital Trust and Safety Analyst position in Bulgaria is the perfect next step for you. Key Responsibilities Review, assess, and action user-generated content, product listings, and customer interactions across French-language digital platforms associated with consumer electronics products, ensuring full compliance with community guidelines and safety policies. Investigate and resolve trust and safety incidents including fraudulent activity, counterfeit product listings, intellectual property violations, and policy abuse within the consumer electronics ecosystem. Analyse emerging threats, coordinated inauthentic behaviour, and harmful content patterns specific to French-speaking markets and consumer electronics communities. Collaborate with cross-functional teams including product safety, legal, and quality assurance departments to develop and refine content moderation policies tailored to the consumer electronics industry. Handle escalated cases with sensitivity and precision, ensuring French-speaking users receive timely, accurate, and professionally communicated resolutions. Monitor platform health metrics and contribute to regular reporting on trust and safety trends, highlighting risks and recommending proactive improvements relevant to consumer electronics retail and support environments. Participate in calibration sessions and quality reviews to maintain consistency, accuracy, and fairness in content decision-making across the French-language queue. Stay up to date with evolving digital regulations, consumer protection legislation, and platform trust policies affecting the consumer electronics sector in French-speaking regions. Native or fluent French language proficiency (spoken and written) is essential for this role — all French-language content review and communication will be conducted at a professional level. Valid EU passport (mandatory). Previous experience in trust and safety, content moderation, digital risk, customer support, or a related online safety discipline is highly desirable, particularly within a consumer electronics or technology environment. Strong analytical and critical thinking skills, with the ability to apply policy frameworks consistently and make sound judgement calls on complex or sensitive cases. Excellent written communication skills in both French and English, with the ability to document decisions clearly and professionally. A genuine interest in consumer electronics, digital platforms, and online user safety, combined with the resilience and professionalism required to handle challenging content responsibly. Ability to work on-site in Sofia, Bulgaria, and thrive in a structured, team-oriented environment. What We Offer Competitive Monthly Salary reflective of your skills and experience in the consumer electronics and trust and safety space. Fully Paid Training provided from day one, ensuring you are set up for success in your new role. Comprehensive Health Insurance package for your peace of mind. Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — making your move to Bulgaria seamless and stress-free. Monthly Performance Bonus rewarding your dedication, quality of work, and impact within the team. €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group. A supportive, multicultural, and professional work environment within a thriving consumer electronics operation. And Much More, including career development opportunities, team events, and the chance to grow within a global organisation. Life in Bulgaria Bulgaria is one of Europe's most captivating and underrated destinations, offering a remarkable quality of life at an exceptionally affordable cost. Sofia, Bulgaria's vibrant capital, is a dynamic city where centuries of rich history coexist beautifully with a modern, cosmopolitan lifestyle. With a warm continental climate, breathtaking mountain scenery just minutes from the city, and a thriving arts and dining scene, Bulgaria presents an extraordinary backdrop for both professional growth and personal fulfilment. Whether you enjoy skiing in the Rhodope Mountains, exploring ancient Thracian ruins, or relaxing in the city's charming parks and café culture, Bulgaria has something remarkable to offer everyone. Relocating to Bulgaria means embracing a lifestyle that combines European connectivity with outstanding day-to-day affordability — from world-class restaurants and boutique shopping to excellent healthcare and a welcoming international community. Bulgaria boasts a low cost of living compared to Western Europe, meaning your salary goes significantly further, allowing you to truly enjoy everything this beautiful country has to offer. Sofia's growing expat community makes settling into life in Bulgaria smooth and enjoyable, and with direct flights to major European cities, staying connected to friends and family across the continent is easier than ever. Discover why so many international professionals are choosing Bulgaria as their new home. How to Apply Are you ready to take on one of the most exciting French-speaking jobs available in Europe right now? Don't miss your chance to secure this outstanding French Speaking Digital Trust and Safety Analyst position in Bulgaria with the full support of Mercier Consultancy Group behind you every step of the way. Whether you are already exploring jobs in Bulgaria or are just beginning to consider an international move, we encourage you to take the leap — click Apply Now to submit your application today. Our dedicated recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family.

Responsibilities

Review and action user-generated content and product listings to ensure compliance with safety policies for consumer electronics. Investigate trust and safety incidents, including fraud and intellectual property violations, within French-speaking markets.