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French Speaking FinTech Customer Support - Athens, Fully Paid Relocation at Mercier Consultancy

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French, English, Customer support, FinTech, Financial services, Communication, Problem-solving, CRM software, Multicultural environment, Attention to detail

Industry

Holding Companies

Description

Mercier Consultancy is seeking a dedicated French Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. You will be responsible for delivering exceptional support to our French-speaking customers, ensuring their inquiries and issues related to FinTech products and services are resolved promptly and effectively. This role offers a chance to be part of a dynamic fintech environment while experiencing the rich culture and lifestyle of Athens. Responsibilities Respond to customer inquiries accurately and efficiently in French Assist customers with their FinTech product related issues and provide effective solutions Maintain detailed records of customer interactions using CRM software Collaborate with cross-functional teams to resolve complex customer issues Stay informed on current fintech industry trends and company offerings Gather and relay customer feedback to improve service quality and product features Fluency in French and English, both spoken and written Experience in customer support roles within the FinTech or financial services industries Strong communication and problem-solving skills Ability to adapt and work effectively in a fast-paced, multicultural environment Customer-focused approach with attention to detail Willingness to relocate to Athens with comprehensive relocation support provided Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ) Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Monthly Performance Bonus Free Greek Course And More...

Responsibilities

The representative will provide high-quality support to French-speaking customers regarding FinTech products and services. They are responsible for maintaining accurate CRM records and collaborating with teams to resolve complex issues.