French Speaking iRobot Support Specialist - Work In Sofia, Bulgaria at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

1500.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, Technical Support, Customer Service, Troubleshooting, CRM Proficiency, English Proficiency, Problem Solving, Communication Skills, Smart Home Technology, Consumer Electronics Support

Industry

Business Consulting and Services

Description

French Speaking iRobot Support SpecialistAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a strong track record in placing French-speaking professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, candidate-first experience from first contact to day one on the job. At Mercier Consultancy Group, we don't just fill positions — we build careers. Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a French Speaking iRobot Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role sits at the heart of the consumer electronics industry, where you will serve as a trusted expert and brand ambassador for iRobot's innovative range of smart home and robotic cleaning devices. If you are passionate about cutting-edge consumer electronics technology, fluent in French, and eager to launch or advance your career with one of the most exciting French-speaking jobs in Bulgaria, this is the opportunity you have been waiting for. Key Responsibilities Deliver high-quality technical and customer support to French-speaking customers regarding iRobot consumer electronics products, including Roomba robotic vacuums and Braava mopping robots, via phone, email, and live chat. Diagnose and troubleshoot hardware, software, and connectivity issues related to iRobot smart home devices, providing clear and effective solutions tailored to each customer's needs. Guide customers through product setup, Wi-Fi connectivity, app configuration, and firmware updates to ensure optimal performance of their consumer electronics devices. Accurately log all customer interactions, technical issues, and resolutions in the company's CRM system, maintaining detailed and up-to-date records for quality assurance purposes. Escalate complex or unresolved technical issues to the appropriate senior support or engineering teams, ensuring timely follow-up and customer satisfaction. Stay up to date with the latest iRobot product launches, firmware releases, and developments in the consumer electronics industry to provide informed and current support. Collaborate with cross-functional teams to identify recurring product issues and contribute to knowledge base articles, FAQs, and internal training materials. Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, first-contact resolution rates, and average handling time. Native or fluent French language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in French. A valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria. A genuine interest in consumer electronics, smart home technology, or technical support is strongly preferred. Previous experience in customer service, technical support, or a related field within the consumer electronics or technology industry is an advantage. Strong problem-solving abilities with the capacity to explain technical concepts clearly and patiently to customers of varying technical backgrounds. Proficiency in English at a working level is required for internal communication and training purposes. Excellent communication skills, a positive attitude, and a genuine commitment to delivering an outstanding customer experience. What We Offer Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support sector Fully Paid Training to ensure you are confident and well-equipped with expert iRobot product knowledge from day one Comprehensive Health Insurance coverage Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia Monthly Performance Bonus rewarding your dedication and results €1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group A collaborative, multicultural, and professionally stimulating work environment in the heart of Sofia Clear career progression pathways within the consumer electronics and customer support industry And Much More... Life in Bulgaria Relocating to Bulgaria means embracing a lifestyle that effortlessly blends rich history, vibrant culture, and natural beauty. Sofia, the capital of Bulgaria, is a dynamic and rapidly evolving city offering an impressive mix of ancient landmarks, lively café culture, world-class restaurants, and a thriving arts and nightlife scene. Bulgaria enjoys a diverse climate with warm, sun-drenched summers and snowy winters perfect for skiing in the nearby Vitosha mountain range — making it an incredibly rewarding place to call home for internationally mobile professionals. One of the most compelling reasons French-speaking professionals are choosing jobs in Bulgaria is the outstanding quality of life available at a remarkably affordable cost of living. Bulgaria offers excellent healthcare, modern transport infrastructure, and a warm and welcoming local community that makes settling in feel effortless. Whether you are enjoying the fresh local cuisine, exploring Bulgaria's stunning Black Sea coast on weekends, or building meaningful connections in Sofia's thriving expat community, you will quickly discover that Bulgaria is far more than just a career destination — it is a place where life genuinely flourishes. How to Apply Are you ready to take the next step in your career and secure one of the most exciting French-speaking jobs in Bulgaria? Don't miss this exceptional chance to join a leading consumer electronics support team in Sofia and benefit from a fully paid relocation package, a generous €1,500 signing bonus, and outstanding monthly performance incentives. Click Apply Now to submit your application and a member of the Mercier Consultancy Group recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to our growing family of multilingual professionals across Europe.

Responsibilities

Provide high-quality technical support to French-speaking customers for iRobot smart home devices via phone, email, and chat. Diagnose hardware and software issues while maintaining detailed records in the CRM system.