Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
French Speaking IT Service Desk Sr. Specialist at Vodafone United States
Giza, Giza, Egypt -
Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

French Speaking, IT Service Desk, Level 1 Support, Technical Knowledge, MS Office, ITIL Processes, Communication Skills, Analytical Skills, Organizational Skills, Proactive Attitude, Incident Management, Service Improvement, Knowledge Management, Escalation Management, Multi-Partner Environments

Industry

Telecommunications

Description
Receive and manage requests/incidents via multiple channels (calls, email, portals such as Remedy, ServiceNow).Acknowledge and validate requests within agreed response times.Provide Level 1 support and first-time resolution; escalate and manage Level 2 support when required.Process tickets and orders in relevant systems, ensuring accuracy and completeness.Liaise with internal and external partners to ensure SLA compliance.Maintain FAQs and knowledge management collateral.Authorise communications against approved lists and report unauthorised contacts.Contribute to service improvement initiatives and support knowledge management processes.Handle incidents and escalations with ownership throughout their lifecycle. C1-C2 French Speaker (preffered not a must) Strong technical and IT knowledge, including MS Office applications. Familiar with multi-partner environments and ITIL processes (certification desirable). Skilled in communication and able to work effectively in international teams. Analytical, organised, and proactive, with the ability to remain calm under pressure and adapt to change. Not a perfect fit? If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
Receive and manage requests/incidents via multiple channels and provide Level 1 support with first-time resolution. Liaise with partners to ensure SLA compliance and contribute to service improvement initiatives.