WEEKEND SHIFTS:

This is a part-time weekend role, with two 10-hour shifts on Saturday and Sunday. Shifts will either start at 6:00 AM or 8:30 AM, scheduled according to team needs.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

Our Customer Service team plays a vital role in our mission, supporting clients with solutions and assistance that drive business results worldwide. As a ‘Gartner Workplace Leader,’ we pride ourselves on being open, honest, and responsible. Our Agents embody these values and uphold the ethical standards that have made us a trusted global name.

Be inspired, encouraged, and supported to reach your full potential. This is a place where you can build a fulfilling career while performing the following day-to-day tasks:

• Troubleshooting, diagnosing, and resolving IT-related technical issues using your technical and customer service skills.
• Guiding clients through the necessary steps to restore functionality.
• Taking responsibility to resolve the issue or escalating to Level 2 support as needed.
• Coordinating Service Requests and following up with cross-functional teams.
• Collaborating with colleagues to solve problems and identify major service solutions.
• Actively utilizing the knowledge base to resolve issues and identify potential knowledge gaps.
• Coordinating and following up on Service Requests.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Fluent English language skills
• Native/close to native language skills in French (support language)
• Considerable familiarity with MS Office Suite particularly and the Windows environment in general
• Attention to details and analytical mind-set
• Ability to work on multiple and/or similar activities simultaneously
• Outstanding team player attitude

PLEASE NOTE THAT UNISYS CORPORATION IS CONTINUOUSLY EXPANDING SCOPE AND ABOVE POSITION IS OPENED WITH PIPELINE PURPOSE FOR FUTURE OPPORTUNITIES. WE WILL GET IN TOUCH WITH YOU IN CASE YOUR PROFILE MATCH THE CRITERIA AND PROVIDE YOU WITH FURTHER INPUTS ABOUT THE SELECTION.

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here