French Speaking Player Support for Riot Games - Work In Sofia, Bulgaria at Mercier Consultancy Group

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, Customer Support, Player Support, Troubleshooting, CRM, Ticketing Systems, Communication Skills, Problem Solving, Empathy, Gaming Knowledge, Esports Knowledge, Conflict Resolution

Industry

Business Consulting and Services

Description

French Speaking Player Support Specialist for Riot GamesAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, specialising in connecting exceptional multilingual talent with world-class employers across a diverse range of industries. With a strong presence across the continent and a reputation built on integrity, expertise, and results, we pride ourselves on delivering premium career opportunities that genuinely transform lives. At Mercier Consultancy Group, your ambition meets opportunity — and your career journey begins here. Job Overview Mercier Consultancy Group is thrilled to present an outstanding opportunity for a passionate and skilled French Speaking Player Support Specialist for Riot Games position in Bulgaria — one of the most exciting French-speaking jobs available in the Gaming & Esports industry today. Based on-site in the vibrant capital city of Sofia, Bulgaria, you will serve as a front-line advocate for French-speaking players of Riot Games' globally acclaimed titles, including League of Legends, VALORANT, and more. This is your chance to turn your love of gaming and your fluency in French into a rewarding, professionally structured career in one of the world's fastest-growing industries. Key Responsibilities Deliver high-quality, empathetic player support to French-speaking users of Riot Games across multiple communication channels including live chat, email, and ticketing systems. Investigate, troubleshoot, and resolve a wide range of in-game issues including account access problems, billing disputes, technical performance concerns, and gameplay queries. Maintain a thorough and up-to-date knowledge of Riot Games' titles, patches, updates, and esports events in order to provide accurate and relevant player guidance. Uphold and enforce Riot Games' community standards and code of conduct, handling sensitive reports of toxic behaviour, harassment, or cheating with professionalism and discretion. Accurately document all player interactions, case resolutions, and recurring issues within the internal CRM and support ticketing platforms. Collaborate closely with internal quality assurance and team leads to continuously improve the player support experience and identify trends in player feedback. Escalate complex or unresolved technical and account-related issues to the appropriate specialist teams, ensuring seamless follow-through and player satisfaction. Contribute to the creation and localization of support resources, FAQs, and knowledge base articles for the French-speaking gaming community. Native or fluent French language proficiency (spoken and written) is absolutely essential for this role — all player interactions will be conducted in French. A valid EU passport is mandatory for relocation and employment eligibility purposes. A genuine passion for gaming, esports, and the broader Gaming & Esports industry, ideally with hands-on experience playing Riot Games titles. Previous experience in customer support, player support, or a related service-oriented role is highly advantageous. Excellent written and verbal communication skills with a strong ability to convey empathy, clarity, and professionalism in every interaction. Strong problem-solving abilities, a keen eye for detail, and the capacity to manage a high volume of support tickets efficiently and accurately. Comfortable working in a fast-paced, team-oriented on-site environment in Sofia, Bulgaria, with flexibility for rotating shift schedules. What We Offer Competitive Monthly Salary reflective of your skills and experience in the Gaming & Esports support sector. Fully Paid Training programme to ensure you are expertly prepared for your role from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled comfortably in Sofia, Bulgaria. Monthly Performance Bonus rewarding your dedication, quality of work, and player satisfaction scores. €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group. A dynamic, multicultural, and passionate working environment within the exciting world of Gaming & Esports. And Much More — including ongoing professional development, team events, and long-term career progression opportunities. Life in Bulgaria Bulgaria is a country that surprises and delights at every turn, and Sofia — its cosmopolitan capital — is one of Central and Eastern Europe's most liveable and affordable cities. Bulgaria offers an extraordinary blend of ancient history, vibrant nightlife, stunning mountain landscapes, and a warm Mediterranean-influenced climate with long sunny summers and mild winters. Whether you are exploring the centuries-old Rila Monastery, skiing in the Vitosha mountains, or simply enjoying a coffee in one of Sofia's many charming neighbourhoods, Bulgaria provides a rich and rewarding backdrop for both work and leisure. For French-speaking professionals seeking jobs in Bulgaria, the lifestyle value is truly unmatched. Bulgaria consistently ranks as one of the most affordable destinations in the European Union, meaning your salary goes significantly further here than in many Western European cities. The food scene in Bulgaria is a wonderful journey in itself — from hearty traditional cuisine such as banitsa and shopska salad to an ever-growing array of international restaurants catering to every taste. The country's welcoming and inclusive expat community makes settling in seamless and enjoyable, and with a fully paid relocation package provided, your transition to Bulgaria could not be easier. For those exploring exciting French-speaking jobs and jobs in Bulgaria within the Gaming & Esports industry, Sofia truly is the perfect place to build your next chapter. How to Apply If you are a French-speaking gaming enthusiast ready to take on one of the most rewarding French-speaking jobs in the Gaming & Esports industry, we want to hear from you today. The French Speaking Player Support Specialist for Riot Games position in Bulgaria is a rare and exceptional opportunity — do not let it pass you by. Click Apply Now to submit your application and take the first step toward an exciting new career with the support of Mercier Consultancy Group behind you. Our dedicated recruitment team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the team.

Responsibilities

Provide high-quality, empathetic support to French-speaking players via chat, email, and ticketing systems for Riot Games titles. Resolve technical issues, billing disputes, and enforce community standards while documenting interactions in the CRM.