In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

• Fluency in English and one of the supported languages.
• To complete required training and pass all verification tests.
• Dealing with Technical queries via email and phone to customers’ satisfaction.
• Must be able to demonstrate and use strong troubleshooting and analytical capabilities to handle incoming customer queries such as: issues encountered while installing the software, whilst creating a profile, and queries on headsets, compatibility, dictation, vocabulary, and voice recognition.
• To be able to recognize when a problem or a query should be transferred to another department or a more senior member of staff. But must be proactive and be able to conduct research and testing themselves prior to escalating.
• To reach and maintain a level of technical competence and customer service skills agreed with the Team Lead. And also meet and exceed targets set by the Client and Foundever.
• Ensuring that cases and calls are logged in accordance with the Data Quality guidelines and procedures. And to meet minimum monitoring criteria.
• To develop and maintain a full knowledge of client products and services.
• Must be able to work under pressure and be flexible when required.
• To deal with all correspondence within contracted service level agreements

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

• Fluency in English and one of the supported languages.
• To complete required training and pass all verification tests.
• Dealing with Technical queries via email and phone to customers’ satisfaction.
• Must be able to demonstrate and use strong troubleshooting and analytical capabilities to handle incoming customer queries such as: issues encountered while installing the software, whilst creating a profile, and queries on headsets, compatibility, dictation, vocabulary, and voice recognition.
• To be able to recognize when a problem or a query should be transferred to another department or a more senior member of staff. But must be proactive and be able to conduct research and testing themselves prior to escalating.
• To reach and maintain a level of technical competence and customer service skills agreed with the Team Lead. And also meet and exceed targets set by the Client and Foundever.
• Ensuring that cases and calls are logged in accordance with the Data Quality guidelines and procedures. And to meet minimum monitoring criteria.
• To develop and maintain a full knowledge of client products and services.
• Must be able to work under pressure and be flexible when required.
• To deal with all correspondence within contracted service level agreements.