French Technical Support Advisor – Porto, Portugal at Flowdesk

Porto, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Fluency, English Proficiency, Technical Support, Customer Empathy, Problem Solving, Data Accuracy, Communication Skills, IT Troubleshooting

Industry

Financial Services

Description

Role Overview Are you fluent in French and currently living in or around the beautiful city of Porto? We are seeking French-Speaking Technical Support Advisors to join a highly secure and professional project within the Banking and Insurance sector. Depending on your professional background and technical skills, we offer two distinct support tracks (Level 1 and Level 2). This is a fantastic opportunity to build a long-term career with solid corporate benefits right in your local area. Key Responsibilities & Support Levels Level 1 (L1) – General Support: Assist customers with banking and insurance queries, guide them through administrative processes, and manage account requests. No previous experience in similar roles is required for this level. Level 2 (L2) – Advanced IT Support: Provide more advanced technical and transactional support, troubleshooting complex queries while utilizing your combined French, English, and IT knowledge. Requirements Location: Must currently reside in or around Porto, Portugal. (Note: The client does not provide a relocation package; candidates must be local). Languages: * For L1: Fluent/Native French. Having an IT background or a second language (like German at a B2 level minimum) is a strong plus. For L2: Fluent/Native French combined with a strong working knowledge of English (commonly used in the IT field) and previous experience in a similar customer support or technical role. Skills: Excellent communication, customer empathy, data accuracy, and a problem-solving mindset. Work Schedule Level 1 (L1): Monday to Friday, 09:00 AM to 06:00 PM (Enjoy your weekends completely free!). Level 2 (L2): Monday to Friday, 09:00 AM to 06:00 PM, plus occasional Saturday shifts scheduled between 10:00 AM and 08:00 PM. Compensation & Financial Benefits We offer a highly competitive and fully structured local salary package paid out over 14 months per year: Level 1 (L1) Package: Competitive Base Salary paid 14 times a year. Guaranteed Productivity Bonus of €100/month for your first 6 months on the project. Attendance Bonus of €25 per month. Meal Allowance: Approximately €126 per month paid directly in cash. Level 2 (L2) Package: Higher Base Salary paid 14 times a year (reflecting your previous experience and specialized IT skills). Guaranteed Productivity Bonus of €100/month for your first 6 months on the project. Attendance Bonus of €25 per month. Meal Allowance: Approximately €126 per month paid directly in cash. Additional Corporate Perks: Access to a comprehensive bundle of company benefits and corporate partnerships currently in place. Full initial training provided by the company to ensure your seamless onboarding into the banking and insurance project.

Responsibilities

Provide technical and administrative support for banking and insurance customers. Responsibilities range from general account queries (L1) to advanced IT troubleshooting and transactional support (L2).