REQUIREMENTS:

• Diploma/Degree in Computer Science / Information Technology / Computer Engineering or equivalent.
• General IT operations experience including but not limited to desktops/ laptops/mobile devices, basic networks, security, printers, endpoint security, imaging, and remote tools.

KEY RESPONSIBILITIES:

• Provide technical expertise and support to customers through phone, chat, ticketing system, and in person.
• Provide strong knowledge, troubleshooting and support of WINDOWS 10 & 11 Office 365 especially Outlook and OneDrive.
• Manage incident and request tickets by accurately logging them in ServiceNow while strictly meeting SLA.
• Provide Executive / VIP /VVIP support.
• Work with other members of the team Onsite Engineers, clients, and stakeholders in a professional and timely manner.
• Attending and participating in regular scheduled team meetings, development trainings and workshops as needed.
• MAC OS / IOS devices support experience is desired but not mandatory.