Front Counter Associate at Alphabe Insight Inc

Lawrence, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

41000.0

Posted On

23 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Customer Service, Multitasking, Organizational Skills, Time Management, Attention To Detail, Problem Solving, Computer Literacy, Office Software, Teamwork, Administrative Support

Industry

Public Relations and Communications Services

Description

Company Description At Lumina Agency INC, we are committed to excellence, efficiency, and teamwork. We take pride in creating a professional and supportive work environment where employees can develop their skills, contribute to meaningful operations, and grow within the organization. We value dedication, reliability, and a strong work ethic, offering opportunities for individuals who are eager to build a rewarding career. Job Description Lumina Agency INC is seeking a professional and customer-focused Front Counter Associate to serve as the first point of contact for visitors and clients. This role is ideal for individuals who enjoy interacting with people, maintaining an organized workspace, and ensuring smooth day-to-day front counter operations. The Front Counter Associate will assist customers, provide information, process requests, and support administrative functions while delivering outstanding customer service. Responsibilities Welcome customers and visitors in a professional and friendly manner. Assist clients with inquiries, requests, and general information. Answer and direct incoming phone calls appropriately. Maintain an organized and professional front counter area. Process customer transactions, forms, and documentation accurately. Schedule appointments and coordinate basic administrative tasks. Handle incoming and outgoing correspondence. Support internal teams with clerical and operational duties. Maintain accurate records and update information as needed. Ensure a positive customer experience during every interaction. Qualifications Excellent verbal and written communication skills. Strong customer service mindset and professional demeanor. Ability to multitask in a fast-paced environment. Strong organizational and time-management skills. Attention to detail and accuracy. Problem-solving abilities and a proactive attitude. Comfortable using computers and office software. Ability to work independently and as part of a team. Reliable, dependable, and customer-oriented. Additional Information Competitive salary package ($36,000 - $41,000 annually). Professional growth and advancement opportunities. Supportive and collaborative work environment. Ongoing training and skill development. Stable full-time employment. Opportunity to build valuable customer service and administrative skills. Career development within a growing organization. Positive workplace culture focused on teamwork and success.

Responsibilities

The Front Counter Associate serves as the primary point of contact for visitors, handling inquiries and managing phone calls. They are responsible for processing customer transactions, scheduling appointments, and providing general administrative support.