Front Counter Associate at Irish Companies

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

25.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dispatching, Data Entry, Point-of-Sale Systems, Microsoft Office Suite, Inventory Management, Cash Reconciliation, Communication Skills, Multitasking, Attention To Detail, Fleet Management, Propane Safety

Industry

Description

Description We are looking for a Front Counter Associate responsible for supporting the Plant Manager by dispatching drivers and service technicians, performing data entry, and assisting with customer inquiries via phone and in-person visits. Answer incoming calls and process customer orders, printing tickets as needed. Provide customers with propane pricing information. Prepare and print scheduled tickets for propane cylinder deliveries, coordinate with drivers, and make adjustments as necessary. Update the propane management system with residential customer information. Generate tickets for new customer setups and bulk propane orders. Assist and serve customers visiting the front counter. Record and update daily truck mileage in the fleet management system. Document truck repairs and maintenance in the fleet management system. Perform daily cash register reconciliations (Z-out). Conduct monthly inventory of all propane bulk tanks, cylinder tanks, and bobtail equipment. Update monthly truck mileage records. Assist the Plant Manager with dispatching and supervision of all personnel. Monitor large bulk propane tanks on a daily basis to ensure proper levels and safety compliance. Requirements Customer service experience, in retail, service, or utility industries. Basic knowledge of propane products and safety practices is a plus. Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members. Proficiency in using computers, point-of-sale systems, and Microsoft Office Suite. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. Attention to detail and accuracy in handling orders, cash and inventory. Ability to work independently and as part of a team. Commitment to safety and adherence to company policies and procedures. High School Diploma or equivalent. Valid driver’s license. Benefits 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Vision insurance Irish Companies is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination against all legally protected classes including, but not limited to: race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, citizenship, past, current prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law.

Responsibilities

The associate supports the Plant Manager by dispatching drivers, processing customer orders, and managing front counter inquiries. Additional duties include maintaining fleet records, performing cash reconciliations, and monitoring propane tank levels for safety compliance.