Front Counter sales

at  Bytown Lumber

Thinking of a career move? See what we have to offer. For over 125 years, we have been serving the Ottawa-Gatineau region and are respected among home builders and applicators. We are always on the lookout for quality individuals to grow our operations. We are currently seeking a motivated contractor inside sales representative to gain market.
We are seeking a Building Materials Consultantwho is driven to work closely with contractors, homebuilders and self-builders by developing new relationships and growing accounts through leveraging our specialty lines: Lumber, Drywall, Insulation, Roofing, Masonry and Window & Doors.

REQUIREMENTS

• A strong foundation in sales and customer service
• Problem solver who can work with minimal supervision
• Excellent communication and team player
• Confident, persuasive, energetic and self-motivated
• Organized, can manage multiple projects, meet deadlines and sales objectives
• Microsoft Office skills and willingness to learn new software programs
• A knowledge of building materials and the construction process is essential
• Able to quickly develop a trusting relationship with new customers, and build rapport with existing customers by providing quality customer service and maintaining service standards
• Strong verbal and written communication
• Excellent listening, communication and interpersonal skills
• Ability to work independently and with a team
• Organizational/planning and analytical skills
• Exceptional leadership skills
• Know how to plan and coordinate

• Provide the highest level of service to all customers.
• Always maintain a positive, empathetic, and professional attitude toward customers
• Advises customers by providing knowledge of products and services
• Ensure special order products are ordered in a timely manner following correct ordering procedures
• Follows-up on estimates, special orders and products ordered for customers
• Comply with company’s pricing policies and procedures
• Work with other team members and leaders to ensure a high-quality customer experience.
• Deal directly with vendors and complete special orders as required
• Drive sales through engagement of customers, consultative sales, and sharing of product knowledge
• Clarify and understand customers’ needs and provide them with the best solution(s) for their projects.
• Maintain knowledge of current sales and promotions
• Take initiative and confidently direct customer interactions
• Produces quotes, material lists and complete follow up with customers
• Resolve customer challenges quickly and efficiently.
• Maintains knowledge on products and market conditions
• Works closely with Head Office for special pricing
• Strong communication with management and foreman for upcoming projects to ensure inventory is available in a timely manner