Front Desk Admin at Empire Management Group, Inc.

Edgewater, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

20.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Scheduling, Data Entry, Office Operations Coordination, Answering Phones, Email Management, Inventory Maintenance, File Organization, Social Media Assistance, Guest Inquiry Response, Reservation Management, Payment Tracking, Lease Management, Maintenance Coordination, Problem Solving, Multitasking

Industry

Business Consulting and Services

Description

Description We are seeking a reliable, detail-oriented Receptionist/Administrative Assistant to join our New Smyrna Beach office. This role supports both our long-term property management operations and our vacation rental division. The ideal candidate thrives in a fast-paced environment, communicates professionally, and brings a positive, can-do attitude to the team. Key Qualifications Prior administrative experience required Proficiency in Microsoft Word, Excel, and general computer applications Experience in vacation rentals, property management, hospitality, or customer service preferred AppFolio experience preferred Strong communication and active listening skills Excellent organizational and multitasking abilities Strong problem-solving skills Comfortable working in a dynamic, fast-paced environment Professional phone and written communication skills Familiarity with social media platforms Knowledge of local attractions (preferred) Availability to work weekends, holidays, and peak seasons Must work onsite in the NSB office Important: This role cannot show properties or discuss pricing Requirements General Administrative Support (Unlicensed Admin Duties) Clerical tasks, scheduling, paperwork preparation, data entry Coordinate daily office operations Answer incoming calls (including booking vacation stays over the phone) Manage multiple company email inboxes Order and maintain office supplies Maintain key logs and lockbox tracking Organize and maintain digital files (leases, agreements, invoices) Assist with social media content and posting Vacation Rental Support Respond to guest inquiries and booking questions Send check-in/checkout instructions Schedule cleans and inspectors Manage reservation portals and booking platforms Track payment deadlines (e.g., full payment due 60 days prior) Ensure security deposits, leases, and ID copies are received Process bookings and guest documentation Support maintenance coordination for vacation properties Maintain audit-ready files Inspect Units Long-Term Property Management Support Answer phones and provide information Schedule showings (but not conduct them) Data entry and bill processing Assist with maintenance coordination Track lease expirations and renewals Compensation: $18/hr – $20/hr (depending on proven AppFolio or vacation rental experience) Benefits: Paid Time Office Paid Holidays Health, Life, Dental and Vision Insurance Milage Reimbursements Work Conditions Work Location: This is an on-site position based in our New Smyrna Beach office. Remote work is not available for this role. Standard Office Hours: Monday – Friday, 9:00 AM – 5:00 PM Occasional Weekend Availability: While the position is primarily weekday-based, there may be occasional weekend hours required, particularly for property inspections, guest support, and peak seasonal needs. Environment: customer-facing office with frequent phone and email communication. Routine use of computers, booking platforms, and office software Physical Requirements: Mainly office-based with standard desk and computer work; occasional tasks may require light lifting, walking and driving in various weather conditions.

Responsibilities

This role involves general administrative support, including clerical tasks, scheduling, data entry, managing office operations, answering calls, and handling multiple email inboxes for both property management and vacation rental divisions. Specific duties include processing bookings, coordinating maintenance, tracking payments, and maintaining organized digital and physical files.