Front Desk Administrator

at  Nuway Counselling

ABOUT US:

We are a dedicated counselling clinic committed to providing compassionate and professional mental health services to support individuals through life’s challenges and help them manage their emotions. Our team values empathy, professionalism, and effective communication, and we are seeking a Front Desk/Receptionist who shares our vision.

QUALIFICATIONS:

• Language Skills: Fluency in both written and spoken Cantonese, Mandarin, and English is required.
• Proficiency in using JaneApp, Microsoft Office Suite (Excel, Word), email platforms, and Canva.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills, with a friendly and professional demeanour.
• Ability to maintain confidentiality and handle sensitive client information.
• Prior experience in a front desk or administrative role is an asset, especially in a healthcare or counselling setting.

ROLE OVERVIEW:

We are seeking a friendly, detail-oriented, and bilingual (Cantonese, Mandarin and English) Front Desk/Receptionist to join our team. As the first point of contact for our clients, you will play a vital role in providing excellent customer service while supporting the clinic’s administrative needs. We are seeking a friendly, detail-oriented, and bilingual (Cantonese, Mandarin and English) Front Desk/Receptionist to join our team.

KEY RESPONSIBILITIES:

• Greet clients warmly and assist with check-ins and appointment scheduling.
• Match new clients with the best-fit counselor based on their needs and preferences, and successfully book appointments.
• Handle email communication and respond to client inquiries promptly.
• Handle inquiries from counsellors regarding scheduling, client details, and other administrative matters.
• Manage client records and appointment bookings using JaneApp.
• Ensure the front desk and waiting area are organized and welcoming.
• Provide additional administrative support as needed to ensure smooth clinic operations.
• Be flexible and adaptable, able to respond quickly to unexpected situations and make adjustments as needed to ensure smooth clinic operations.