QUALIFICATIONS

• High school diploma or GED (required)
• 3–5 years of receptionist or front desk experience (dental preferred)
• Experience with dental practice management software (e.g.,

Dentrix) is an asset

• Proficient in Microsoft Office (Word, Outlook, Excel)
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented, adaptable, and organized
• Comfortable handling sensitive patient information with confidentiality

ABOUT THE ROLE

We are seeking a professional, friendly, and organized Front Desk Administrator to join our dental team. As the first point of contact for our patients, you’ll be responsible for creating a warm, welcoming environment while ensuring smooth daily operations at the front desk.
If you’re a strong communicator with a background in administrative work — especially in healthcare or dental settings — we want to hear from you!

RESPONSIBILITIES

• Greet patients promptly and courteously upon arrival
• Answer phone calls and emails in a timely, friendly manner
• Schedule and confirm appointments according to clinic protocols
• Process payments (cash, debit, credit) and handle insurance billing
• Verify procedure codes and enter them accurately into practice management software
• Assist new and walk-in patients with forms and information
• Update patient information and manage records accurately
• Coordinate treatment-related financial options with patients and insurers
• Respond to patient inquiries regarding services, billing, and scheduling
• Perform general administrative tasks to support daily clinic operations