The Front Desk Clerk is responsible for delivering exceptional guest service, managing check-ins/check-outs, handling reservations, and resolving guest concerns efficiently using hotel systems.

QUALIFICATIONS:

• Computer Skills: Proficient in hotel systems; reservation software experience preferred.
• Customer Service: Strong interpersonal skills and a service-oriented mindset.
• Analytical Thinking: Able to assess situations and resolve problems effectively.
• Communication: Excellent verbal and written communication skills.

JOIN THE CRESCENT HOTEL TEAM AND HELP CREATE MEMORABLE GUEST EXPERIENCES THROUGH EXCEPTIONAL SERVICE AND SMOOTH FRONT DESK OPERATIONS.

Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Eureka Springs, AR 72632 (Required)

Ability to Relocate:

• Eureka Springs, AR 72632: Relocate before starting work (Preferred)

Work Location: In perso

• Reservations & Check-ins: Operate front desk software to process reservations and manage guest accounts.
• Guest Interaction: Provide courteous service, respond to inquiries, and offer local recommendations.
• Problem Solving: Assess guest needs, resolve issues promptly, and ensure guest satisfaction.
• Communication: Maintain clear communication with supervisors and team members via phone, email, and in-person.