Front Desk Agent! 1p-9p and 3p-11p Shift Home2 Suites at Home2Suites

Town of Queensbury, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

17.5

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Reservation Management, Check-in/Check-out Procedures, Upselling, Conflict Resolution, Travel Planning Websites

Industry

Hospitality

Description

We are looking for a Hotel Front Desk Agent at 524 Aviation Road Queensbury, NY 12804 at the Home2 Suites by Hilton to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. 92 rooms. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Work 1pm-9pm and/or 3pm-11pm! IS A MUST.... $40.00 Hilton Hotel rooms anywhere in the world-benefit, PTO, Sick Time, Money Bonuses in Summer, Name Mentions 5.00 a name mention cash! Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role We train! Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Job Types: Full-time, Part-time Salary: $17.50 per hour Benefits: Flexible schedule Paid time off Schedule: 8 hour shift Holidays Weekend availability Experience: We train! Bring the smile! Work Location: In person

Responsibilities

Manage guest registrations, reservations, and check-in/out processes while providing information on hotel amenities. Coordinate with housekeeping and handle client complaints to ensure a pleasant guest experience.