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Front Desk Agent (2026) at Little Gem Resorts
Cruz Bay, United States Virgin Islands, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Telephone etiquette, Communication skills, Interpersonal skills, Microsoft Word, Microsoft Outlook, Computer skills, Record keeping, Front desk operations

Industry

Hospitality

Description
Overview Front Desk Clerk Level I is an entry level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis. Responsibilities Greet guests and provide them with superb customer service Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper Answer all client questions and incoming calls Maintain records and files Know and comply with all company policies and procedures regarding safety, security, emergencies, and guest interaction Report to work on time and in complete uniform Assists in other areas as needed Completion of any task requested by a supervisor or member of the management team Qualifications Level I: 0-3 months experience at a hotel, resort, or club preferred Strong communication and interpersonal skills along with the ability to work in a diverse team environment Proficient in basic computer skills including Microsoft Word and Outlook Successful applicants will pass pre-employment background check and must satisfactorily complete the mandated I-9 Document from Homeland Security. Please note our season is from Mid December - End of July. All employees must be available for the full season.
Responsibilities
The Front Desk Agent is responsible for greeting guests, managing reservations, and providing excellent customer service. They also handle incoming calls, maintain front desk supplies, and assist with administrative tasks like record keeping.