· Be flexible in regard to work schedule.
· Report to work on time, in proper and clean uniform, including name tag.
· Handle all duties according to hotel policies, procedures, internal rules and standards.
· Conform to cash handling procedures at all times.
· Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
· Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
· Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
· Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
· Be able to operate hotel reservations software competently and efficiently.
· Perform guest registration and room assignment and accommodate special requests of all guests.
· Be knowledgeable about brand specific reward programs and other frequent traveler programs.
· Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
· Know policies and procedures of safe deposit boxes.
· Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
· Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
· Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
· Assist fellow associates in their jobs when able to improve daily operations of the hotel.
·Lead housekeeping and laundry
· Complete necessary laundry duties for the day
· Have knowledge about all emergency procedures and know how to act on them.
· Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
· When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
· Report any unusual occurrences or requests to the manager.
· Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
· Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
· Perform other duties as assigned.
· Must have a valid drivers license, Proof of insurance and pass as approved driver.
Job Type: Full-time
Pay: From $12.00 per hour

Benefits:

• Employee discount

Work Location: In perso