Front Desk Agent at Accor

Baie-Sainte-Anne, New Brunswick, Canada -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Cashiering, Problem Solving, Communication, Teamwork, Multi-Cultural Awareness, Attention to Detail, Customer Service, Professional Appearance, Time Management, Conflict Resolution, Adaptability, Sales Skills, Knowledge of Promotions, Health & Safety Compliance, Report Preparation

Industry

Hospitality

Description

Company Description Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome. Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand. Job Description To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. KEY ROLES & RESPONSIBILITIES Provide warm, sincere and engaging service that ensures Guests feel valued Treat each and every Guest as a unique individual Anticipate Guests’ needs with thoughtful and personal touches Resolve Guest problems and never say “no” without offering an alternative Be an ambassador for the Brand, Hotel, Community and Colleagues Be guided by Accor core values: Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect. Take an active, positive role within the Hotel Maintain a professional appearance Participate in pre-shift briefings and monthly meetings to ensure open lines of communication Register and room all guest arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests’ personal and travelers checks and assist with currency exchange Keep abreast of all modifications to accounting policies and procedures Attend to guests’ request of using the service of safety box at all times Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Le Club Accor Programs, and also Fine Resort & Hotel programs Attend to guest’s complaints, inquiries and requests, refer problems to Supervisor/ Manager Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property Ensure that the guests depart the hotel with a positive impression of hotel service Perform the audit balances and prepare all reports for audit in an orderly fashion When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude Ensure front desk work area is kept clean and in an orderly state at all times Is fully aware of the Credit policy Adhere to Occupational Health & Safety policies and procedures Perform related duties and special projects assigned Qualifications Post-Secondary Education or relevant qualifications in Hotel Management Minimum 2 years Front Desk/Guest Relations experience preferably in a four or five star hotel Additional Information Strong written and verbal communication skill in English and Friench Able to develop rapport with and gain support from Colleagues and Management staff Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all guests and colleagues Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment

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Responsibilities

Manage all activities relevant to the Front Desk including reception, check-in/out, and assisting guests with inquiries. Provide warm and engaging service to ensure guests feel valued and resolve any issues they may encounter.