Front Desk Agent at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Check-In/Check-Out Management, Guest Enquiries Handling, Payment Processing, Cash Transactions, Interdepartmental Collaboration, Administrative Tasks, Data Entry, Complaint Resolution, Personal Presentation, Policy Adherence, Hotel Management Software, Booking Systems, English Communication, Vietnamese Fluency, Problem-Solving

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking a professional and friendly Front Desk Agent to join our team at our luxurious hotel in Phu Quoc, Vietnam. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and creating memorable experiences. Warmly greet and welcome guests upon arrival, providing a positive first impression Efficiently manage the check-in and check-out processes, ensuring all procedures are followed accurately Handle guest enquiries and requests promptly and professionally, anticipating needs when possible Maintain up-to-date knowledge of hotel services, local attractions, and ongoing promotions Process payments and manage cash transactions with precision Collaborate with other departments to ensure seamless guest experiences Assist with administrative tasks, including data entry and correspondence management Address and resolve guest complaints effectively, escalating to management when necessary Maintain the highest standards of personal presentation and hygiene Uphold the hotel's policies and procedures, ensuring guest privacy and confidentiality Qualifications Minimum of 2 years' experience as a Front Desk Agent in a high volume luxury hotel or resort environment High School Diploma or equivalent; higher education in Hospitality Management is desirable Exceptional customer service skills with a friendly and enthusiastic demeanour Strong organisational abilities and attention to detail Proficiency in hotel management software and booking systems Excellent communication skills in English; fluency in Vietnamese is essential Ability to work flexible hours, including evenings, weekends, and holidays Demonstrated problem-solving skills and the ability to remain calm under pressure Strong multitasking abilities in a fast-paced environment Empathetic approach to guest needs and concerns Familiarity with the Phu Quoc area and its attractions is advantageous Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Desk Agent will serve as the primary point of contact for guests, responsible for warmly greeting arrivals and efficiently managing check-in and check-out procedures while ensuring exceptional customer service. Key duties include promptly handling guest inquiries and requests, processing payments accurately, and collaborating with other departments to guarantee seamless guest experiences.