Front Desk Agent at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check In, Check Out, Cash Handling, Complaint Resolution, Interpersonal Skills, Problem Solving, Attention to Detail, Reservation Procedures, Accounting Policies, Safety Box Management, Promotions Knowledge, Team Collaboration, Dynamic Personality, Customer Satisfaction, Orderly Work Area

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Register and room all guest arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests’ personal and travelers checks and assist with currency exchange Keep abreast of all modifications to accounting policies and procedures Attend to guests’ request of using the service of safety box at all times Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist Is familiar with other Hyde properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Hyde property Ensure that the guests depart the hotel with a positive impression of hotel service Perform the audit balances and prepare all reports for audit in an orderly fashion When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude Ensure front desk work area is kept clean and in an orderly state at all times Is fully aware of the Credit policy Additional Information PERSONAL ATTRIBUTES • Proficient in plumbing, pipe and gas fitting repair and maintenance plus basic knowledge of one other building operations skill set • The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials. • The ability to work independently with good interpersonal skills • A creative, practical and pro-active approach to problem solving • An energetic and dynamic personality

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Responsibilities

The Front Desk Agent is responsible for registering and rooming all guest arrivals, performing check-in and check-out procedures, and maintaining accurate financial records. They also handle guest inquiries and complaints, ensuring a positive impression of the hotel service.