Front Desk Agent at Accor

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

26.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest service, Front office operations, Cash handling, Credit card processing, Reservation management, Communication skills, Problem solving, Interpersonal skills, Organization, Opera property management system, Attention to detail, Teamwork

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description If creating memories and being part of an exceptional guest experience appeals to you, you may be interested in joining the outstanding team of hospitality professionals at the Fairmont Washington, D.C. Located in Washington's fashionable West End, The Fairmont Washington, D.C. surrounds you with comfort and luxury and is the ideal environment to foster your career. We are currently looking for ambassadors who are passionate about the hospitality industry and have previous Front Office experience to join our Front Office Team as a Front Desk Agent. Front Desk Agents are responsible for providing exceptional guest service in a friendly, welcoming and courteous manner. WHAT IS IN IT FOR YOU Competitive Salary Paid Time Off Medical, Dental and Vision Insurance, 401K Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Rate of Pay: $24.00-26.00 per hour Responsibilities: Check-in/check-out process Cash and credit card handling Post all transactions; ensure that all bills are kept up to date and accurate. Assist guests both in person and on the phone. Take advance reservations, bookings and special requirements, where necessary. Able to deal with guest messages and enquires in an efficient manner. To ensure each guest receives a warm welcome upon arrival at the hotel. Ensuring guest reservations and profiles are correct Must be able to stand for long periods of time Must comply with all standard operating procedures and policies as well as service standards Other duties as assigned Qualifications Qualifications: Excellent written and verbal communication skills Must be detail-oriented A knack for problem solving Positive and team-oriented Passion for guest service Excellent interpersonal skills Highly organized, results-oriented, work well under pressure Must be able to work flexible schedules including weekends and holidays Previous Front Office experience preferred College/University degree in related discipline an asset Knowledge of Property Manager systems (Opera) an asset Must be legally authorized to work in the United States without sponsorship. Physical Requirements: Standing/sitting for long periods of time Ability to lift, carry, push, and pull up to 30 pounds Additional Information All your information will be kept confidential according to EEO guidelines. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Desk Agent is responsible for providing exceptional guest service, including managing the check-in/check-out process and handling guest inquiries. They must also ensure accurate financial transactions and maintain up-to-date guest reservations and profiles.