Front Desk Agent at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Check-in, Hotel Services Knowledge, Handling Guest Requests, VIP Guest Management, Registration Card Modification, Account Inquiries, Incident Reporting, Confidentiality, Policy Adherence, Stock Management, Credit Policy Compliance, Up-selling, Communication Skills, Multitasking, Attention To Detail, Teamwork

Industry

Hospitality

Description

Company Description SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region. A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. Job Description Actively welcome, greet and check guests in • Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’ • Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries • Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel specific recording process • Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards • Ensure the correct procedure and policy standards are adhered to • Ensure all necessary supplies are available for the front desk, manage par stock and order supplies • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. • Encourage up-selling in order to maximize rates • Ensure work areas are cleaned and maintained at all times Qualifications High School Diploma or equivalent required • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel • Enter and locate work related information using computers and/or point of sale systems • Ability to spend extended lengths of time viewing a computer screen • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast paced environment and have a high level attention to detail • Strong verbal and written communication skills in English • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The agent is responsible for actively welcoming, greeting, and checking in guests while possessing savvy knowledge of the hotel, its services, and local happenings. They must ensure all guest requests are handled accurately, differentiating service based on guest type, and promptly dealing with incidents or thefts within a 20-minute response time.