Front Desk Agent at Alphabe Insight Inc

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

28.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multitasking, Hotel Management Software, Organization, Conflict Resolution, Reservation Management, Professionalism

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a friendly, professional, and highly organized Front Desk Agent to join our dynamic team. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in ensuring an outstanding customer service experience. This position requires excellent communication skills, the ability to multitask efficiently, and a warm demeanor to make guests feel welcomed and valued throughout their stay. ensuring that all paperwork, documentation, and office materials are accurately processed and organized. Responsibilities: Greet and welcome guests with a warm and professional attitude upon arrival. Handle guest check-in and check-out processes efficiently and accurately. Manage reservations, cancellations, and modifications both over the phone and in person. Provide guests with information about hotel services, amenities, and local attractions. Resolve guest complaints and concerns promptly to ensure guest satisfaction. Maintain detailed and accurate records of guest accounts and transactions. Qualifications Requirements High school diploma or equivalent; additional education in hospitality is a plus. Proven experience in a customer service or front desk role, preferably in the hospitality industry. Excellent verbal and written communication skills. Strong organizational and multitasking abilities in a fast-paced environment. Proficiency with hotel management software and basic computer applications. Ability to remain calm and professional under pressure. Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 18 - USD 28 - hourly

Responsibilities

The Front Desk Agent serves as the primary point of contact, managing guest check-ins, check-outs, and reservations. They are responsible for resolving guest concerns and maintaining accurate account records to ensure a high-quality customer experience.