SUSSEX FRONT DESK AGENT

The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.

SKILLS & QUALIFICATIONS:

• Strong interpersonal and communication skills.
• Ability to sell and negotiate.
• Proficiency in English; knowledge of French is a plus.
• Basic maintenance skills.
• Ability to multitask.
• Eligibility to work in Canada.

PHYSICAL REQUIREMENTS:

• Ability to stand for long periods and lift up to 25 pounds occasionally.
  Job Types: Part-time, Permanent
  Pay: $15.75-$16.85 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• RRSP match

Ability to commute/relocate:

• Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In perso

• Adhere to hotel policies and procedures.
• Maximize revenue by converting inquiries into bookings.
• Accurately register guests and handle room assignments.
• Coordinate VIP and special requests.
• Operate front desk systems, process payments, and balance shift totals.
• Handle room reservations, respond to emails, and manage inventory.
• Maintain records, including guest registration and billing.
• Assist with housekeeping coordination and maintain positive working relationships.
• Perform basic maintenance tasks as needed.
• Ensure a clean and organized front and back office.
• Report guest complaints or security issues.
• Provide local area information and transportation details.
• Utilize the building management system to oversee our property-managed apartment complexes.
• Clean public areas as required.
• Cook and refill the breakfast buffet.
• Handle laundry duties.