Front Desk Agent - Aspen Skiing Company at Aspen Skiing Company

Aspen, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

52000.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management Systems, Guest Resolution, Complex Computer Systems, Reservations, Taking Payments, Cashiering, Bookkeeping, PBX Operation, Night Audit, Concierge Duties, Key Distribution, Daily Reporting, Cash Reconciliation, Deposit Handling, Security Procedures, Forbes 5 Star Standards

Industry

Hospitality

Description

Company Description With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Job Description: Maintain positive working culture, and professional relationships with all personnel. Perform job responsibilities in line with relevant Forbes 5 Star Standards. Welcome and register hotel guests. Check guests out of hotel in accordance with procedures. Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out. Manage guest billing and ensure that guest folios are correctly settled prior to departure. Maintain and update the Hotels’ Guest History. Coordinate with other departments’ daily needs or special requirements for all hotel guests. Record any guest complaints or problems and notify the appropriate individuals. Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request. Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel. Familiar with PBX & Night Audit shift responsibilities, and cover shifts as required. Relieve Concierge Desk when needed and have knowledge of guest related concierge duties. Distribute hotel keys as necessary. Run daily reports as necessary. Make change, issue safety deposit boxes, post charges, reconcile daily work and make deposits in accordance with established procedures. Responsible for maintaining cash bank and for daily settling of cash bank. Make Manager aware of guest’s comments and complaints. Assist in emergency and security procedures as directed by management. Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand. Multiple positions available. The budgeted salary for this position is $52,000. Actual pay will be dependent on budget and experience Apply on company website at https://aspen.com/careers/ Qualifications Job Requirements: Requires a High School Diploma. Requires one year of experience. Must have some experience in each of the following skills: Working with Hotel Management Systems as it relates to check in and check out procedures; Using guest resolution skills; Complex computer systems for reservations; Taking payments in cash or card; Cashiering and bookkeeping. Additional Information Work Environment & Physical Demands • Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required • Regularly work indoors with no adverse conditions • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass and Dependent Ski Passes • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster Job Location: The Little Nell Aspen Budgeted Pay Rate: $25.00 Job category: The Little Nell Aspen Season: Year Round Job Classification: Full-Time Regular Compensation: USD 52000 - USD 52000 - yearly

Responsibilities

The agent will be responsible for welcoming and registering hotel guests, managing check-in/check-out procedures, coordinating luggage handling, and accurately managing guest billing and folio settlement. They must also maintain guest history, coordinate departmental needs, record complaints, and handle reservations, changes, and cancellations when necessary.