JOB OVERVIEW

We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and address guest inquiries with professionalism.

SKILLS

• Strong background in hospitality management or hotel management preferred.
• Excellent customer service skills with a focus on guest relations.
• Bilingual or multilingual abilities are a plus for enhancing guest communication.
• Proficient in using multi-line phone systems and handling phone etiquette professionally.
• Previous experience in front desk operations or resort environments is advantageous.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong problem-solving skills with an ability to remain calm under pressure.
• Attention to detail and strong organizational skills are essential for managing multiple tasks. Join our team as a Front Desk Agent where you can make a positive impact on our guests’ experiences while growing your career in the hospitality industry.
  Job Type: Part-time
  Pay: $12.00 - $18.00 per hour
  Expected hours: 24 – 36 per week
  Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle reservations, cancellations, and modifications in the hotel management system.
• Provide information about hotel amenities, services, and local attractions.
• Address guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and transactions.
• Conduct night audits as required to ensure financial accuracy.
• Operate multi-line phone systems to manage incoming calls effectively.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold high standards of cleanliness and organization at the front desk area.