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Front Desk Agent | AYANA MidPlaza JAKARTA at AYANA Hospitality
Special capital Region of Jakarta, Java, Indonesia -
Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Check-in/Check-out Procedures, Reservation Management, Guest Relations, English Communication, Mandarin Speaking, Cashiering, PMS Opera, Customer Service, Organizational Skills, Detail Oriented

Industry

Hospitality

Description
We invite applications for the position of Front Desk Agent (Mandarin Speaker) at AYANA MidPlaza, JAKARTA. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and assistance throughout their stay. Responsibilities: Perform efficient check-in and check-out procedures for guests. Manage reservations via online platforms and phone inquiries. Provide information about hotel services and local attractions. Handle guest complaints and issues in a timely manner. Coordinate closely with housekeeping and maintenance departments to ensure guest satisfaction. Maintain accurate records of bookings, payments, and guest interactions. Having 2-3 years of experience in a similar role Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests/visitors, management, and co-workers to their understanding, both in person and by telephone (Mandarin Speaker will be an advantage) Ability to provide legible communication and directions. Previous cashiering experience. Knowledge of computers. PMS Opera Strong communication and customer service skills. Ability to work flexible hours, including weekends and holidays. Familiarity with hotel management software is an advantage. Strong organizational skills and a detail-oriented approach
Responsibilities
The Front Desk Agent serves as the primary point of contact for guests, managing check-in and check-out procedures and reservations. They are responsible for handling guest inquiries, complaints, and coordinating with other hotel departments to ensure a high-quality stay.