Front Desk Agent/Bartender at Marriott International

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Mixology, Check-in/Check-out, Cash Handling, Phone Etiquette, Teamwork, Communication, Problem Solving, Bar Service, Inventory Management, Food Handling, Alcohol Serving, Fast-Paced Environment

Industry

Description

InnVentures Overview Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands. Location Moxy New Orleans French Quarter, LA Overview Apply your passion for mixology and your attentive personality to create memorable guest experiences! As a Front Desk Agent/Bartender, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. Your role is to ensure our guests enjoy a quality food and beverage experience that will allow them to lift their glass and cheers to a successful stay. Your ability to operate in a fast paced environment while engaging in meaningful conversation with our guests will support our mission of building guest loyalty. We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance. Paid time off Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily Responsibilities Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. Serve guests in the bar attentively and efficiently. Mix ingredients to prepare cocktails and other drinks. Serve wine, beer and non-alcoholic beverages. Serve food prepared in the restaurant as needed. Offer both flexibility and creativity to meet guest requests. Complete guest orders and accurately collect payments. Clean and wash bar ware, utensils and bar area. Restock and prep bar items as needed. Assist with quality, cleanliness and organization of the bar, restaurant and kitchen. Assist with inventory, ordering and receiving of all food and beverage items. Qualifications Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. You must be able to obtain a Food Handler’s Permit and Alcohol Server’s Permit. Applicants must be available to work evenings, weekends and holidays.

Responsibilities

The role requires ensuring guests receive friendly, efficient check-in and check-out experiences while promptly handling requests and complaints. Additionally, the agent must attentively serve guests in the bar, mixing drinks and serving beverages and food efficiently.